Jet Interactives Softphone For Remote Teams
Jet Interactives softphone solution allows you to turn your mobile or laptop into a call centre. Make and take phone calls via Jet’s mobile and desktop softphone applications from anywhere. With no requirement for expensive phone lines our softphone runs over any existing internet connection.
Manage your entire phone system through our intuitive callflow builder to create IVR’s assign call queueing, Voicemail, Custom Greetings, Business hours routing and much more.
The Softphone Features
Click to Dial
Save time by clicking to dial from both the mobile and desktop softphone
Easily conference in up to 7 callers directly through the phones interface. No need to set up conference codes or numbers just hit conference and dial the callers that need to be part of the call. It is so simple you can even create an adhoc conference to loop in a collegue or manager on a phone call
To ensure your calls maintain the best voice quality possible Jet’s softphone apps are equipped with visual indicators of your live call quality. Along with this further troubleshooting information is provided through call logging. This can assist you in identifying the cause of any call quality issues
Utilise the warm transfer feature. This will automatically place the caller on hold while you speak to your collegue and inform them about the call before you connect the caller
Add in your own address book or use your device contacts. Calls from known contacts will display the name of the caller so you can personalise your greetings
Jet’s softphone apps for mobile and desktop are a simple and intuitive design. This reduces the need for staff training so you can hit the ground running with your new phone system. The login and setup of Jet’s softphones is also simple with just a username and password required to get started
Intuitive Callflow Builder
Control your app users and callflows through Jet’s callflow builder. You can update your callflows and create custom call paths in seconds. All of this is acheived with the click of a mouse with no telephony, IT or coding expertise required. Add custom greetings, Build an IVR, Add and modify call queues, Implement business hours routing, change caller ID numbers or create overflow routing all within a few seconds.
Jet’s online callflow builder can be used from anywhere, allowing you to make changes to the phone system at all your locations without the need to travel.
Softphone Call Reporting
Abandonment rate reporting allows you to view the average abandoment rate of calls each day, day of the week, or month against both the total calls along with call duration to allow you to pinpoint exactly where callers are dropping out
Service level reports allow you to understand how quickly your agents are picking up the phone and the affect that has on whether callers abandon or not. You can also view service level with IVR and greeting time included which allows you to understand if complicated IVR’s are turning customers away
The callflow behaviour graph displays how callers interact with your IVR and call queueing through to where calls are answered so you can uncover what the most popular call paths are
Report on the IVR options your customers are selecting. Filter by call status, New or Returning callers, Agent who answered the call and number that was dialled
Report on the marketing source of phone calls. From campaign through to landing page and keyword that is leading to every call. Jet’s marketing source reports allow businesses to track phone calls as a lead.
View all information on inbound calls including callers number, date & time of call, duration, status, phone number dialled, agent who answered. Listen to voicemails or call recordings and export the full data as a csv
View all information on outbound calls including agent who made the call, status of call, duration, date and time of call and the number that was dialled. Export the full data as a csv.
Jet's Phone System Features
Sometimes called Auto Attendant or even virtual receptionist, out IVR allows you to divert callers to the correct department at the click of a button. Set caller menus so that customers can be connected with a staff member that can help them as quickly as possible. All managed through Jet’s self-service portal.
Update and maintain your telephone system is seconds not weeks. Full video training is provided so you don’t need any expertise. Update hunt groups, change music on hold, divert incoming calls all from our powerful drag and drop builder.
Make and receive phone calls from anywhere with Jet’s dedicated mobile and desktop softphone apps. Jet’s softphone Apps are the business communication tools of today to keep your business running while working remotely, on the road or in the office.
Configure custom voicemail messages that are delivered straight to your inbox. Use voicemail with our Time of day routing to set a dedicated after-hours voicemail.
Enable call queueing and hold up to 100 concurrent callers at a time. Customise queue strategies, ring groups, hunt groups, music on hold and queue escape options to ensure you can provide the best experience for your callers
Start a call conference and dial in up to 7 attendants at a time
Transfer calls internally to colleagues or externally to any phone number. Warm or attended transfers are made simple by automatically placing the caller on hold when you hit transfer and giving the option to call first.
Set up your business hours or configure call rosters with time of day routing. Jet’s flexible time of day routing allows you to create an after-hours IVR so you can still handle emergency calls, while receiving a voicemail for the calls that can wait. Time of day routing will kick in automatically when set up so you don’t have to change it over every day
Quickly enable or change custom greetings. Simply upload an MP3 file to make changes
Best in class business phone system reporting. Understand the handle time, abandonment rate, how quickly calls are being answered and listen to call recordings all on our real-time dashboards. Use this information to more effectively manage your calls and get the most out of your business phone system
Record inbound calls for staff training. Listen to calls as immediately through our reporting dashboard. Filter by department, agent who handled the call, caller number, date and time
Get notified about the nature of a call before answering through a call whisper. Give your agents a helping hand when receiving calls.
Use Jet’s e-SIM mobile to send and receive SMS from a business phone number without needing to purchase a dedicated mobile device. e-SIM allows you to add a second mobile number to any smartphone and brings mobile phone numbers back in the control of your PBX. Add mobile numbers to IVR, Call Queues, Set diversions and time of day routing